Returns & Exchanges
At Grandmaa Secret, we want you to be completely satisfied with your natural beauty journey. If our artisanal products do not meet your expectations, you can return them within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Email our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the item in its original packaging, ensuring the product is at least 75% full and includes all original documentation.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing