Frequently Asked Questions

Everything you need to know about our natural beauty secrets.

Are your products 100% natural?

Yes, Grandmaa Secret products are formulated using traditional herbal recipes with 100% natural, organic ingredients and no harsh synthetic chemicals.

How long does shipping take?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund or exchange within 30 days of receipt.

Are these products safe for sensitive skin?

Our formulations are designed to be gentle; however, we always recommend performing a patch test on a small area of skin before full application.

Do you test on animals?

Absolutely not. Grandmaa Secret is a cruelty-free brand, and we never test our products or ingredients on animals.

How should I store my products?

To maintain the potency of our natural ingredients, please store your products in a cool, dry place away from direct sunlight.